Cancellation & Refund Policy

At Bunkmonk Hospitality LLP ("Bunkmonk", "we", "our", or "us"), we understand that travel plans may change. This Cancellation & Refund Policy explains how cancellations, modifications, refunds, and no-shows are handled for reservations made through our website, directly with us, or through authorised booking partners.

1. Scope

This policy applies to:

• Direct bookings made through the Bunkmonk website
• Reservations made via email, telephone, or WhatsApp
• Walk-in bookings
• Group bookings
• Long-stay reservations
• Experience packages offered directly by Bunkmonk

Reservations made through Online Travel Agencies (OTAs) such as Booking.com, Hostelworld, Airbnb, Agoda, MakeMyTrip, Goibibo, or similar platforms are also subject to the cancellation and refund policies of those respective platforms. Where there is any conflict, the policy of the booking platform through which the reservation was made shall apply.

2. Standard Cancellation Policy (Direct Bookings)

Unless otherwise stated during the booking process:

Cancellation 7 days or more before check-in

• Eligible for a full refund of the accommodation amount paid, excluding any non-refundable payment gateway charges, convenience fees, or taxes that are legally non-refundable.

Cancellation between 3 and 6 days before check-in

• Eligible for a refund of 50% of the accommodation charges, unless otherwise specified in the booking confirmation.

Cancellation within 72 hours of check-in

• No refund will be provided.

3. Non-Refundable Rates

Certain promotional, discounted, seasonal, festival, event, or special offer bookings may be sold as Non-Refundable.

These reservations:

• Cannot be cancelled without charge.
• Are not eligible for refunds.
• May not be modified unless specifically permitted during booking.

The applicable cancellation terms will be clearly displayed before payment.

4. Modification of Reservations

Guests may request changes to:

• Check-in date
• Check-out date
• Number of guests
• Room category

All modifications are:

• Subject to availability.
• Subject to applicable rate differences.
• Not guaranteed until confirmed by Bunkmonk.

Changing travel dates may result in revised pricing based on prevailing rates.

5. No-Show Policy

A booking will be treated as a No-Show if:

• The guest does not arrive on the scheduled check-in date.
• The guest fails to inform Bunkmonk of a delayed arrival.
• The guest cannot be contacted within a reasonable period, where applicable.

In such cases:

• The reservation may be cancelled.
• The accommodation may be released for resale.
• Refund eligibility will be determined in accordance with the applicable booking terms.

6. Early Departure

Guests who choose to shorten their stay after check-in may not be entitled to a refund for unused nights unless otherwise agreed in writing by Bunkmonk.

Any refund will be entirely at the discretion of management and subject to the applicable booking conditions.

7. Late Arrival

Guests expecting to arrive later than their scheduled check-in time are requested to inform us in advance.

Failure to communicate a significantly delayed arrival may result in cancellation of the reservation, particularly during periods of high occupancy.

8. Group Bookings

Special cancellation terms may apply to:

• Group bookings
• Corporate stays
• Retreats
• Workshops
• Exclusive property bookings
• Event reservations

The applicable cancellation conditions will be communicated at the time of confirmation and may require advance deposits or milestone payments.

9. Experience Bookings

Local experiences organised by Bunkmonk, such as yoga sessions, guided walks, workshops, or similar activities, may have separate cancellation policies depending on:

• Third-party operators
• Capacity limitations
• Operational requirements
• Weather conditions

Guests will be informed of the applicable policy before confirmation.

10. Force Majeure

If travel is affected by circumstances beyond a guest's or Bunkmonk’s reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Government travel restrictions
• Public health emergencies
• Civil unrest
• Transportation disruptions

Bunkmonk will review affected reservations on a case-by-case basis.

Where feasible, we may offer:

• Alternative travel dates.
• Booking credits.
• Partial refunds.
• Other reasonable solutions, subject to operational feasibility.

Nothing in this section creates an obligation to provide compensation beyond what is required under applicable law.

11. Refund Processing

Approved refunds will be processed using the original payment method wherever possible.

Estimated processing times may vary depending on the payment provider but are generally completed within 7 to 14 business days after approval.

Delays caused by banks, payment gateways, or card issuers are beyond Bunkmonk’s control.

12. Payment Gateway Charges

Where permitted by applicable law and communicated at the time of booking, payment gateway fees, currency conversion charges, convenience fees, or other third-party transaction costs may be deducted from refundable amounts.

13. Taxes

Refunds relating to taxes will be processed in accordance with applicable tax laws and regulations.

Any statutory deductions required by law will be applied before the refund is issued.

14. Cancellation by Bunkmonk

In rare circumstances, Bunkmonk may cancel or modify a reservation due to:

• Operational requirements.
• Safety concerns.
• Property maintenance.
• Overbooking.
• Force majeure events.
• Legal or regulatory requirements.

Where possible, we will make reasonable efforts to:

• Offer an alternative room.
• Reschedule the booking.
• Provide an appropriate refund where applicable.

15. Refusal of Accommodation

Bunkmonk reserves the right to refuse accommodation or terminate a stay without refund where a guest:

• Provides false booking information.
• Fails to produce valid identification where required.
• Engages in illegal activities.
• Causes damage to property.
• Threatens the safety or comfort of guests or staff.
• Seriously violates our House Rules or Terms & Conditions.

16. How to Request a Cancellation

Cancellation requests should include:

• Booking reference number.
• Guest name.
• Contact number or email.
• Reason for cancellation (optional).

Requests can be submitted through the same booking channel used to make the reservation or by contacting Bunkmonk directly for eligible direct bookings.

17. Contact Us

For cancellation or refund enquiries, please contact:

Bunkmonk Hospitality LLPVarkala, Kerala, India

Email: hello@bunkmonk.in

Website: www.bunkmonk.in

We recommend contacting us as early as possible if your travel plans change so that we can assist you with available options.